This Privacy Policy explains how we use any personal information we collect about you when you use this website or contact us directly.
The General Data Protection Regulation
The General Data Protection Regulation requires us to manage personal information in accordance with data protection principles and in particular requires us to process your personal information fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require.
All our employees are personally responsible for maintaining customer confidentiality and will do their utmost to keep all data accurate, timely and secure. We provide training and education to all employees to remind them about their obligations.
The information we collect about you
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using Cookies – please see our Cookie Policy for more information.
If you are asked to give personal information on our pages, such as for example your name, address, phone number or email address, we explain how that data will be used. You can ask us to delete your information at any time.
How we use your information
We will use your data to provide you with the product or service you have requested.
We may use your data for marketing purposes, conducting surveys and providing you with information on our products or services, but only following your conscious opt-in to receive these communications. You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email [email protected] or call us on 01279 647663 or click the ‘unsubscribe’ link contained within our ‘general’ emails.
Any personal information we have gathered will not be shared with anyone outside our company unless it is directly related to the financial management services we provide to you. Where you supply us with your personal information, we will tell you what we plan to do with it.
Information storage
We will store the information in a secure and protected environment for as long as we believe it will help us to understand how we can serve you and respect your wishes. However, this will be for a reasonable period and only for as long as is necessary. In addition, legislation might oblige us to store information for a certain period of time.
Access to your information and correction
You have the right to control your personal data. If at any point you believe the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights by contacting our Data Protection Officer. Contact details are provided at the end of this document. Your rights include:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object
We will not make a charge for this service.
For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/
Please note: we will not be able to delete information that is legally required, or essential to maintaining the services we provide to you.
Cookies
We may collect technical data about the type of Internet Browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking site use. This is a technology called ‘Cookies’ which can be used to provide you with tailored information from a website. A cookie is an element of data, a file that is nothing but a line of text that a website can send to your browser, which may then store it on your system. This will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. For more information about cookies, please see our Cookie Policy.
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, some of our website features may not function as a result.
Security
Your personal data is processed in a manner that ensures that it is secure and your confidentiality maintained, including preventing unauthorised access to or use of your personal data and the equipment used for the processing of that data.
Pioneer Financial Advisory Ltd has implemented appropriate technical and organisational security measures to ensure the security of your data and we adhere to current regulations.
Our website conforms with the latest security practices, but please note that the Internet is not a secure system and you should always be cautious about the information you disclose whilst online as there is a risk that it could be intercepted.
How to contact us
If you have any queries, requests or complaints on the subject of data protection or would like to opt out of any contact or communications, please contact our Data Protection Officer. Details below:
Data Protection Officer
Travis Sheils
Pioneer Financial Advisory Ltd
Western House
Cambridge Road
Stansted
CM24 8BZ
Email: [email protected]
Telephone: 01279 647 663
Information Commissioner’s Office
If you are not satisfied with the Data Protection Officer’s response, or believe we are processing your personal data in a way that is not in accordance with current Data Protection regulations, you can contact the Information Commissioner’s Office (ICO). Their Helpdesk can be reached on 0303 123 1113.
Issued: 4/19
Pioneer Financial Advisory Ltd is authorised and regulated by the Financial Conduct Authority
